We can ship to you as long as your address has postal service. There should be a person to sign for your package at the delivery address you provide. Yes, we also ship to where Santa lives.
Once your order is confirmed, items are dispatched from the factory (eg. Austria) on our scheduled weekly flights to our shipping office in Hong Kong. Since Hong Kong is a trading port, it allows shorter shipping time and lower overall cost to all parts of the world. Please note that even Hong Kong has been occupied and became a part of China since 1997, Hong Kong has its own unique set of laws, currency, governance, and most of all, talents, which distingush us from any typical business that operates in Mainland China.
The estimated dispatch period is shown during check out and also on your Order Confirmation email. The selected shipping method does not change the necessary time to process, prepare, and dispatch your order. The payment is made for the faster postal service only. Priority Handling is an option available during checkout, which may or may not speed up the overall process.
Priority Handling ensures your order gets processed more quickly: Your order is moved to the top of the list for processing. If an item is not in stock, you will be at the top of the list when new stock arrives. With this option selected at checkout, we can allocate more resources to secure your items within a shorter time. Beside our dispatch warehouse, we also access multiple manufacturer warehouses worldwide on a scheduled basis. With Priority Handling, we can arrange express warehouse collection/transfer so your order may ship earlier.
Yes. Even though most of our clients are purchasing for their business, we welcome everyone regardless of background. However, please note that all transactions will be treated with wholesale standard (caveat emptor), as opposed to services that retail business provides.
We do but not for customer service purposes. Our customers are all over the world in different time zones. We have no plan to implement 24/7 phone support and pass its expense onto you. We would like to keep our focus on the online atmosphere. We are much easier to reach by email (through our online form) and we answer messages every day. Not only we can keep a log of communication with you, we can also address your matter more accurately.
Usually this is not possible after an order is entered into the FINALIZED stage. When an order has entered into the processing step, there are more agents (such as Swarovski AG) other than us are involved. Please make sure you are only placing your final order.
Apologize for the short of quantity.
Please note customized items, such as settings, and also regular production items are subjected to under- and over-supply of 5 to 10%. Wholesale packages rarely contains the exact quantity as marked on the package; usually there's more but in some cases there maybe a few pieces less.
There are also some rare cases where the package is tempered at the Customs. It may be true if the sealed bubbled inside were broken prior you received the package.
No. Since we update and add new products frequently, the items that we offer are all listed on our online catalogue. For more information on Swarovski products, please see here.
Swarovski has over 20,000 unique items and we simply cannot stock them all. Only certain articles/colors have sample quantity for ordering though our website.
Yes, and we are very serious about distributing only genuine products. We are a direct importer of Swarovski components and deal with Swarovski factory in Austria directly without any middleman. Authenticity can be proven by the seal on the factory package (original package). Certificate of Authenticity (COA) is the package itself. Also, the quality of Swarovski crystal is not mistakable. To further ensure authenticity, we do not accept any returning packages that are not sealed or not in the same condition as produced by the factory.
To see if an item is in stock, first browse to the product page. When you move your mouse over the word "Stock Status" (usually under the color attribute), a small pop up window will show you exactly how many pieces are available. Items that do not show stock status, please contact us.
These are the colour categories that Swarovski use to distinguish colour type and its price. "Uncoated" means nothing is applied on the surface of the stones. "Coated" means effects have been applied on the surface of the stones, such as AB coating. "Half Coated" means only half of the surface is applied with an effect, while "Full Coated" has all the surface applied by an coating effect, such as AB 2x.
联络我们